Privacy Policy

Karetakers Cleaning LLC ("Karetakers Cleaning," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at karetakerscleaning.com or contact us to request cleaning services.

Please read this policy carefully. By using our website or services, you agree to the terms described below.

1. Information We Collect

We collect personal information you voluntarily provide when requesting a quote, booking a service, or contacting us. This may include:

• Full name
• Phone number
• Email address
• Home or service address
• Home size and service preferences
• Any additional notes you choose to share

We may also automatically collect non-personal data such as browser type, device type, and pages visited for website analytics purposes.

2. How We Use Your Information

We use the information we collect to:

• Provide, schedule, and manage cleaning services
• Send appointment confirmations, reminders, and service updates
• Respond to your inquiries and requests
• Send follow-up communications and satisfaction requests after completed jobs
• Improve our services and customer experience

3. SMS Text Message Communications

By providing your phone number and submitting a booking or contact request, you expressly consent to receive SMS (text message) communications from Karetakers Cleaning. These messages may include:

• Quote confirmations and pricing information
• Appointment confirmations and reminders
• Job completion notifications
• Follow-up messages and review requests
• Re-booking reminders and promotional offers

Message and data rates may apply. Message frequency varies based on your service activity.

To opt out: Reply STOP to any SMS message at any time. You will receive one final confirmation message and no further SMS communications will be sent. To re-subscribe, reply START.

For help: Reply HELP to any message or contact us at [email protected].

We do not share your phone number with third parties for their marketing purposes.

4. We Do Not Sell Your Information

Karetakers Cleaning does not sell, rent, trade, or otherwise transfer your personal information to third parties for their commercial purposes. Your information is used solely to provide and improve our cleaning services.

5. How We Share Your Information

We may share your information only in the following limited circumstances:

• Service providers: With our software tools such as our CRM and scheduling platform solely for the purpose of delivering your services.
• Legal compliance: If required by law, court order, or governmental authority.
• Business transfers: In the event of a merger, acquisition, or sale of our business assets.

6. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Your data is stored within our secure CRM platform. No method of internet transmission or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to provide services to you and comply with our legal obligations. If you wish to have your information deleted, please contact us at [email protected].

8. Your Rights

You have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of SMS communications at any time by replying STOP
• Opt out of email communications by clicking the unsubscribe link

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that we have collected information from a child under 18, we will take steps to delete it promptly.

10. Third-Party Links

Our website may contain links to third-party websites such as Facebook and Instagram. We are not responsible for the privacy practices of those websites. We encourage you to review the privacy policies of any third-party sites you visit.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the effective date at the top of this page. We encourage you to review this policy periodically to stay informed about how we protect your information.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at: